Contact information

 

At My Dreamy Kitchen by LifePlus Books LLC, we value every customer and are committed to delivering fast, clear, and reliable support. Whether you need assistance with an order, a return, or general product information, our team is here to help.

This Contact & Support Policy explains how to reach us, our availability, and how we handle inquiries and complaints.

1. Customer Support Channels

You can contact us through any of the following official support methods:

Primary Support Email:
info@mydreamykitchen.com

Mailing Address:
My Dreamy Kitchen by LifePlus Books LLC, 2025
235 Henry Hart Rd
Leslie, GA 31764
United States

Support Phone:
1-800-383-1338

Support Hours:
Monday to Friday
9:00 AM – 6:00 PM (CST)

Response Time Commitment:
We aim to respond to all customer inquiries within 24–48 business hours.

2. Support Coverage

Our support team is available to help with:

  • Questions about products, materials, or usage

  • Order placement, payment issues, or checkout errors

  • Shipping updates, tracking assistance, or delivery concerns

  • Reports of damaged, defective, or incorrect items

  • Refund and return requests under our 30-Day Money-Back Guarantee

  • General business inquiries, feedback, or concerns

3. Service Standards

We maintain strict service standards to ensure consistent support quality:

Acknowledgement

All inquiries receive an automated or manual confirmation within one business day.

Resolution Goal

Most support requests are resolved within 3 business days.
Complex matters (e.g., shipping carrier claims) may take longer, but customers are kept informed throughout the process.

Professional Conduct

Every interaction is handled with courtesy, clarity, and respect.

Transparency

If additional time is needed to fully resolve an issue, we notify the customer promptly.

4. Order Assistance

If you need help with a recent order, please include:

  • Full name

  • Order number

  • Email address used at checkout

For defective or incorrect items, please attach clear photos of the issue so our team can verify and resolve the matter quickly.

We typically provide a replacement, refund, or next-step instructions within 48 hours of reviewing your case.

5. Refund & Return Requests

To request a refund or return, please provide:

  • Your name

  • Order number

  • Photos of the item (if damaged or incorrect)

  • Reason for return (optional)

Refunds are processed in accordance with our Refund & Return Policy.
Approved refunds are issued to the original payment method within 5–10 business days after inspection of the returned item.

6. Escalation Procedure

If a customer believes their issue has not been resolved satisfactorily:

  • They may request escalation to a senior support manager by replying to the existing email thread.

  • Escalation reviews are completed within 48 hours.

  • If still unresolved, customers may seek remedies available under applicable consumer protection laws.

7. Accessibility of Communication

  • Support is provided in English.

  • Customers with accessibility needs may request reasonable accommodations for effective communication.

  • Additional language support may be added in the future.

8. Record Keeping

To ensure service quality and compliance:

  • All customer communications are securely logged.

  • Refunds, claims, and complaint records are retained for a minimum of 24 months.

  • Support interactions are periodically reviewed to improve training and consistency.

9. Policy Updates

This Contact & Support Policy may be updated periodically to reflect changes in processes, operational hours, or contact information.
Updates take effect immediately when published on this page.

10. Business Information

My Dreamy Kitchen by LifePlus Books LLC, 2025
235 Henry Hart Rd
Leslie, GA 31764
United States

Email: info@mydreamykitchen.com
Phone: 1-800-383-1338