Refund policy
At My Dreamy Kitchen by LifePlus Books LLC, we want every customer to feel confident in their purchase. This policy outlines how returns, refunds, and replacements are handled for physical products purchased through our website.
1. General Policy Statement
We offer a 30-Day Money-Back Guarantee on all used/unused products purchased directly from mydreamykitchen.com.
Requests must be submitted within 30 calendar days of receiving your order. If your item arrives damaged, defective, or not as described, we will provide either a full refund or a replacement at no additional cost.
2. Eligibility for Returns and Refunds
The following conditions apply:
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Both opened and unopened items are eligible for return.
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Original packaging is preferred but not mandatory.
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All included parts or accessories (if applicable) should be returned when possible.
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Proof of purchase (order number or receipt) is required.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us at info@mydreamykitchen.com within 30 days of delivery.
After verification, we will issue a free replacement or offer a full refund (including shipping costs when applicable).
4. How to Request a Return or Refund
Email info@mydreamykitchen.com with the following information:
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Full name
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Order number
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Reason for the request (e.g., “refund request,” “item arrived damaged”)
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Photos if the item is defective or incorrect
Our support team will reply within 48 hours with a Return Merchandise Authorization (RMA) number and step-by-step instructions.
5. Return Shipping
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If the item is damaged, defective, or not as described, we cover all return shipping costs.
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For all other return reasons (e.g., preference-based returns), the customer is responsible for return shipping.
We recommend using a trackable shipping method. Refunds are processed once the returned item is received and inspected.
5.1 Return Address
All eligible physical product returns must be sent to:
235 Henry Hart Rd
Leslie, GA 31764
United States
6. Refund Method and Processing Time
Approved refunds are issued to the original method of payment.
Processing typically takes 5–10 business days, depending on your bank or card provider.
Original shipping fees are non-refundable, unless the return is due to an error on our part.
7. Exchanges
We do not offer direct product exchanges.
If you wish to exchange an item, please complete a return for a refund and place a new order through the website.
8. Late or Missing Refunds
If your refund has not appeared after 10 business days:
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Check your bank or card account again.
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Contact your payment provider.
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If still unresolved, email info@mydreamykitchen.com and we will assist.
9. Policy Updates
My Dreamy Kitchen by LifePlus Books LLC, 2025 may update this policy at any time. Changes take effect immediately upon posting to this page.
10. Business Information
My Dreamy Kitchen by LifePlus Books LLC, 2025
235 Henry Hart Rd
Leslie, GA 31764
United States
Email: info@mydreamykitchen.com
Phone: 1-800-383-1338